Refund policy

Refund Policy

Thank you for supporting Iris Finn Art. I want you to love your new artwork as much as I loved creating it. Because original fine art and custom commissions require unique care, please review our return guidelines below.

1. Change of Mind Returns (Original Artworks & Prints)

We want you to be completely confident with your purchase. We offer a 7-day inspection window for original artworks and prints purchased directly from our online catalogue.
  • Notification: You must contact us at iris.e.finn@gmail.com within 7 days of the delivery date to request a return.
  • Condition: To be eligible for a refund, items must be completely undamaged, unaltered, and in their original, protective packaging. Fine art prints must be pristine, free of fingerprints, folds, or marks, and returned in their original protective tubes or sleeves.
  • Return Shipping: Buyers are responsible for organizing and paying for trackable, insured return shipping. We highly recommend using a signature-on-delivery service, as we cannot issue a refund for items lost or damaged in transit back to us.
  • Refund Exceptions: Original shipping costs are non-refundable. For change-of-mind returns, your refund will be processed minus the original shipping fees incurred by Iris Finn Art.

2. Custom Pet Portrait Commissions

Because pet portraits and other custom commissions are personalized and made strictly to your specifications, all commission sales are final.
  • We do not accept returns, exchanges, or change-of-mind refunds for custom commissions once work has commenced or been delivered.
  • Progress updates and approval checks are provided during the creation process to ensure you are entirely happy with the piece before it ships.

3. Damaged or Faulty Items (Australian Consumer Law)

Our transit packages are securely wrapped to withstand international and domestic shipping. However, if your artwork arrives damaged or faulty, you are fully covered under Australian Consumer Law.
  • Report Immediately: Please inspect your artwork immediately upon arrival. If it is damaged, notify us within 48 hours of delivery at iris.e.finn@gmail.com.
  • Proof Required: You must provide clear photographic evidence of both the damage to the artwork and the state of the external shipping packaging.
  • Resolution: If the artwork is verified as damaged in transit, we will work with you to arrange a return, repair, replacement (where possible), or a full refund.

4. Refunds Processing


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved.

  • Approved refunds will be automatically processed back to your original method of payment.
  • Please note that it can take several business days for your bank or credit card company to process and post the refund to your account.

5. International Orders

For collectors purchasing outside of Australia, please note that Iris Finn Art is not responsible for any international customs duties, taxes, or import fees incurred upon delivery. These local fees are non-refundable.

Contact Us

For any questions regarding your artwork, shipping, or returns, please contact Iris directly via our Contact Page or email me at iris.e.finn@gmail.com.